1. No up-to-date design and functionality
If you haven’t updated your website in the last few years, chances are it’s outdated and lagging behind.
The three must-haves in this mobile-first age are:
- A mobile-friendly website that features a responsive page design.
- A site that loads quickly. (In fact, 64% of smartphone users expect pages to load in less than four seconds.)
- A site that offers travellers the information they both want and need (and a quick way to find it).
A website that can attract guests on any device and convert lookers into bookers is vital to your success online and you can learn more about improve your conversion rate here.
2. No secure payment and booking process
Handing over credit card details and personal information to an unsecure website can be truly horrifying. Your hotel’s online payment portal needs to be provided by a PCI DSS compliant technology supplier.
This is a guaranteed secure way to accept payments online from your guests, and it will increase your guests’ trust in your brand. Having a payment process that your guests trust is one of the most important elements of your booking experience.
Research shows that two thirds of US travellers are nervous about being redirected to pay indicating that they are less likely to trust a hotel website and complete the booking. Reassure your guests on your website where you can.