HOTEL INDUSTRY INSIGHTS

Guest communication has evolved at lightning speed. Across WhatsApp, SMS, in-app chat, and social messaging platforms, travelers now expect near-instant replies and smooth, end-to-end follow-through. But while communication channels have become faster and more convenient, many hotel operations still depend on manual handoffs, siloed teams, and disconnected systems. The result isn’t just slower service — it’s mounting operational pressure, missed details, and inconsistent gues

For too long, hotels have evaluated their distribution strategy with a simplistic formula: compare the commission paid to an OTA vs. the...

TikTok is stepping deeper into travel e-commerce with the launch of a new hotel booking feature in the US. Through a partnership with...